Customer Service

Because true luxury is always human

At Qudos Beauty, we’re proudly ‘old school.’ We believe in real conversations and genuine support, which is why when you reach out to us, you’ll always be speaking to a real person , not a robot. Our team is here to give you undivided attention and the kind of traditional customer care that feels personal, thoughtful, and human.

General Questions

Are Qudos Beauty products vegan, halal suitable and cruelty-free?

What makes Qudos I Wand You Mascara unique?

What’s special about the Qudos I Line You Eyeliner Pen?

Does the mascara work for glasses and contact lens wearers?

How do I apply Qudos I Wand You Mascara for best results?

How do I remove mascara and eyeliner safely?

How do I clean Qudos Face Synergy Puffs?

Our reusable eco-friendly makeup puffs can be hand-washed with warm water and mild soap. Rinse thoroughly, then air-dry in a clean, ventilated area. With proper care, they’ll last for months — reducing single-use waste. The Qudos Puffs are the most hygienic makeup applicator on the market today due to the pillow-case design, which allows you to wash them after each use; quick drying time with the engineered microfiber and no clogged pores!

Orders, Shipping & Returns

Do you ship internationally?

What is your return policy?

Do you offer 'gift wrapping'?

How can I track my order?

When will out-of-stock products be available again?

Still Need Help?

If your question isn’t answered here, please reach out:

Email: info@qudosbeauty.com
Contact Form: Get in touch here
Social Media: Follow us on Instagram, Facebook, and TikTok for tutorials, product tips, and updates.
Qudos Inner Circle Community: the fastest way to get in touch with us and ask for bespoke makeup tips, skincare advice or beauty tips, is by joining our What's App Community

About Qudos Beauty

Founded by Ana-Maria Turcanu, an international makeup artist with over 10 years of experience, and Andra Fenyes, with 15+ years in manufacturing, Qudos Beauty was born to create luxury, sustainable makeup staples that deliver professional results. Our mission is simple: to exceed YOUR expectations with every product.

Need more information? Fill out the contact form or email us at info@qudosbeauty.com

The Qudos Story

Qudos Beauty was founded by Ana-Maria, a professional makeup artist with over a decade of experience, and Andra, a marketing expert with 15+ years in the engineering industry. Their shared passion for creativity and frustration with underperforming products sparked the idea for Qudos. After meeting during a makeup lesson in the UK, they realized the beauty industry was missing truly high-performance luxury makeup—products that meet professional standards.

Combining expertise from both the beauty and business worlds, Qudos Beauty creates makeup that delivers on quality, performance, and artistry.