Customer Service

Welcome to Qudos Beauty’s Customer Service page! We’ve gathered the most common questions to help you get the best out of our luxurious, high-performance products. If you don’t find the answer here, feel free to contact us directly—we’re always happy to help.

General Questions

Yes! Qudos products are designed to deliver versatility. Whether you want a natural, everyday look or dramatic glam, our mascara and eyeliner adapt beautifully to your style.

How easy are Qudos products to remove?

Company Values and Ethos

Are Qudos Beauty products vegan?

What makes Qudos mascara and eyeliner different from other makeup products?

Our I Wand You mascara is enriched with microalgae for fuller, thicker lashes without clumps, and our I Line You eyeliner offers precision and long-lasting wear. Both are formulated with clean, skin-friendly ingredients to enhance performance without compromise. Our products are designed for very easy application and lasting powers that out-perform top competitors currently on the Beauty Market today.

Will the Qudos mascara and eyeliner work with glasses?

Policies and Purchase Information

What is the Qudos Beauty return policy?

Can I track my order online?

How long do I usually have to wait before an out-of-stock product comes back in stock?

Qudos I Wand You Mascara

How do I apply the Qudos I Wand You Mascara for the best results?

What is the best way to take the mascara off?

Is the Qudos Mascara suitable for contact lenses wearers?

Qudos Face Synergy Puffs

What is the best way to clean my Face Synergy Puff makeup applicator?

To clean your Face Synergy Puff, gently hand wash it with warm water and a soap, or liquid dish washing soap, such as Fairy liquid for extra hygiene, because the Fairy liquid kills most germs. Rinse thoroughly and allow it to air dry in a clean, ventilated area. Regular cleaning ensures optimal performance and prevents buildup. This is the only makeup applicator currently on the market that allows for maximum hygiene.

Can my Face Synergy Puff help with contouring?

Absolutely! The Face Synergy Puff's unique design ensures seamless blending, making it perfect for contouring. Use the pointed edge for precision application and the rounded side to blend out contours flawlessly. Use it damp for cream formulas such as cream bronzer, liquid bush, foundation, concealer. And use the dry Qudos puff for the powders such as: setting powders, bronzing powders, highlighter powers etc

Qudos I Line You Eyeliner Pen

How long does the Qudos I Line You eyeliner pen last after application?

What different styles can I achieve with the I Line You eyeliner pen?

Is the Qudos Eyeliner Pen hard to remove?

Is the Qudos Eyeliner Pen formula suitable for 'hood eyes'

We have tested extensively on models with hooded eyes when developing the formula, because we wanted to create an eyeliner that was suitable for all skin types, all makeup styles and for people of all ages. Due to its fast drying formula, we can guarantee the Qudos Eyeliner Pen is suitable for hooded eyes. Please follow our social media channels and Blog to see more tips and tricks form our Co-Founder International Makeup Artists, Ana-Maria Turcanu.

Need more information? Fill out the contact form or email us at info@qudosbeauty.com

The Qudos Story

Qudos Beauty was founded by Ana-Maria, a professional makeup artist with over a decade of experience, and Andra, a marketing expert with 15+ years in the engineering industry. Their shared passion for creativity and frustration with underperforming products sparked the idea for Qudos. After meeting during a makeup lesson in the UK, they realized the beauty industry was missing truly high-performance luxury makeup—products that meet professional standards.

Combining expertise from both the beauty and business worlds, Qudos Beauty creates makeup that delivers on quality, performance, and artistry.