Qudos Beauty Terms and Conditions

1. General terms & conditions

1.1 www.qudosbeauty.com (the “Website”) is operated by Qudos Beauty Ltd (the "Company", “we”, “us” and “our”). The Company is a limited company registered in England with company number 14411090, and VAT number GB 428774263. 

1.2 These are the terms and conditions ("Terms") which govern your interaction with our Website and related services (including any applications which allow you to buy our products from us on mobile devices) ("Services"). In particular (but without limitation) these Terms apply to any invitation to treat, offer, sale and purchase of any products on our Website ("Products"). Please read these terms and conditions carefully before using the Website or ordering any Products. By using our Website, you agree to be bound by these terms and conditions.

1.3 These terms and conditions should be read alongside, and apply in addition to, our[Data Promise] (and the Cookies Policy it contains), which contains important information regarding how we use your personal data.

1.4 We reserve the right to change these terms and conditions from time to time by updating the version generally available on the Website. By accepting these terms and conditions you undertake to check, prior to each use of the Website, for any changes to these terms and conditions. Your continued use of the Website, after any such changes to these terms and conditions, will constitute your acceptance of these terms and conditions as amended.

 

2. Use of Website

3.1 Please note that these Terms do not affect your statutory rights. For more information about your rights contact a lawyer, your local Citizens Advice Bureau or Trading Standards Bureau.

3.2 You warrant that the information that you provide when you register for an account on the Services is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.

3.3 We may change, withdraw, or suspend access to the Services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.

3.4 The Services may include links to other websites or resources. We have no control over the content of such websites and shall not be responsible or liable to you in any way for their content. We shall not be deemed to endorse or have any affiliation with any other website, service or products as a result of the Website linking to them and you are advised to check the terms that apply in relation to any such third party websites.

3.5 Any material that you upload to the Website or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy, distribute and disclose to third parties such material for any purpose. Subject to our [Data Promise], we also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property rights or their right to privacy.

3.6 We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the Services and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Services.

3.7 We have the right to remove any material or posting you make on the Services at our sole discretion.

3. Purchase of Products

When purchasing a product using the Services you are making a contract for purchase with Qudos Beauty Limited on the terms and conditions set out in these Terms.

4. Orders

4.1 You agree that our Products displayed on the Website or other Service is an invitation to treat and that your order for any Product(s) is an offer to purchase such Product(s). All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfil your order.

4.2 We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within these Terms.

4.3 We are under a legal duty to supply goods that conform with their description on the website.

4.4 Please note that we may refuse to process an order that is a multiple of a single product, for example an order for three of the same dress, in the same colour.

4.5 We may also refuse to process (and therefore accept) a transaction for any reason to anyone at any time at our sole discretion. This includes refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

4.6 After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the items you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.

4.7 Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.

4.8 When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the Website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.

4.9 Payment will be debited from your card when your order is placed..

4.12 We may store a record of your transactions in accordance with our [Data Promise]

5. Prices

5.1 Prices shown on the UK Website are in GBP and are inclusive of VAT. 

5.2 If you are a customer whose credit/debit card is not denominated in GBP, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders on the UK website are placed with the Company, which is a UK entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.

6. Insurance and Delivery

Qudos Beauty will clearly state the cost of the shipping fees before you commit to buy. These may depend on the final destination and are subject to delivery companies rates.

 

Shipping times may also vary depending on location and carrier.

 Qudos Beauty is not responsible for lost, stolen, or damaged shipments.

 Customers are responsible for providing accurate and complete shipping information at the time of purchase.

 

7. Delivery Costs and Times

We deliver Monday to Friday excluding public holidays. Unless otherwise stated on the Website, delivery times, costs and other details are as stated before completing your order. 

 

10.4 Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

10.6 During our sale period, your order will be shipped in our eco packaging option, wrapped in tissue paper and sent out in a brown box, which is 100% recyclable. All orders arrive in discreet packaging with no indication of its contents.

8. Returns

8.1 For returns or to request and exchange please contact us on +44 7841643698 or info@qudosbeauty.com. We will process each request on an individual basis within 48 hours except weekends and bank holidays. .

8.2 We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.

9. Your Rights

9.1 Nothing in these Terms shall affect your right to return products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and any equivalent or replacement laws.

9.2 If you are based in the EU, you may have the right to cancel your order with under the ICACRs, but you need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.

9.3 To exercise the right to cancel, please inform us by email to: info@qudosbeauty.com within an hour of placing your order.

9.4 We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at Qudos Beauty Ltd , Tiber House First Drift Stamford PE9 3JL Cambridgeshire United Kingdom.

9.5 Refunds will be credited to the original payment method. Shipping fees are non-refundable. Qudos Beauty reserves the right to refuse returns or refunds for any reason, including but not limited to product misuse or damage.