Terms of service

Please read these Terms before using our website or placing an order. They explain who we are, how we sell our products to you, and what to do if something goes wrong. By placing an order, you agree to these Terms. If you do not agree with them, please do not place an order.

Nothing in these Terms affects your legal rights as a consumer. Where consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, gives you rights that cannot be excluded, those rights always apply, and they take priority over anything in these Terms.

1.1 Who we are. qudosbeauty.com (the “Site”) is owned and run by Qudos Beauty Ltd (“Qudos”, “we”, “us”, “our”), a company registered in England and Wales (company number 14411090, VAT number GB 428774263). Our address is The Old Town Hall, Market Place, Oundle, Peterborough, PE8 4BA, United Kingdom.

1.2 How to contact us. Email info@qudosbeauty.com or use the contact form on our Customer Service page. We aim to reply within 2 working days. If we need to contact you, we will use the email address or phone number you gave us with your order.

1.3 Who these Terms apply to. These Terms apply when you use our Site and when you buy products from us as a consumer, meaning for your own use and not for business. 

1.4 Other policies. These Terms should be read with our Returns Policy, Shipping Policy and Privacy & Cookie Policy. If anything in those policies conflicts with these Terms, these Terms apply, except where a policy gives you more generous rights.

2.1 You may use our Site for personal, non-commercial purposes. You agree to use it lawfully and not to:

2.2 If we reasonably believe you are using our Site unlawfully or in breach of these Terms, we may limit, suspend or end your access to it.

2.3 We try to keep our Site available and accurate, but we cannot guarantee it will always be available or error-free. We may suspend or change it, for example for maintenance. 

2.4 Our Site links to other websites and platforms, such as Instagram, TikTok and WhatsApp. We do not control them and are not responsible for their content. Their own terms and privacy policies apply.

2.5 Product descriptions, tutorials and tips on our Site and blog are general guidance only and are not medical advice.

3.1 You can buy from us as a guest or by creating an account. If you create one, you agree to:

3.2 Tell us straight away at info@qudosbeauty.com if you think someone else has used your account.

3.3 We may suspend or close an account if we reasonably believe it is being used fraudulently, unlawfully, in breach of these Terms, or to abuse promotions. We will tell you why, unless the law prevents us.

3.4 You can close your account at any time by emailing us.

4.1 Descriptions and images. We make every effort to describe and show our products accurately, and the products we supply will match their description. Colours on screen can vary slightly from the product itself.

4.2 Ingredients and allergies. Full ingredients are listed on each product page and on the packaging. Please check them for anything you are allergic or sensitive to. If a product has been reformulated, the ingredients on the packaging will be updated please check each time you place a new order.

4.3 Using our products safely. Our products are cosmetics for external use only. Use them as directed on the packaging. We recommend a patch test before first use. If irritation occurs, stop using the product, rinse with water and seek medical advice if needed. For hygiene, do not share eye products, and replace mascara three months after opening.

4.4 Claims. Claims such as vegan suitable, halal suitable, cruelty-free compliant or water-resistant are explained on the relevant product page.

4.5 Partner brands. We also sell selected products made by other brands, such as UGlow. We are the seller of these products, and you have the same rights under these Terms as for our own products.

4.6 Availability. All products are subject to availability. Adding a product to your bag does not reserve it.

5.1 Placing an order. Your order is an offer to buy from us. Before you submit it, you can check and correct your order at checkout.

5.2 Order acknowledgement. After you order, we email you to acknowledge it. This email is not yet our acceptance.

5.3 When the contract is made. A contract between you and Qudos Beauty Ltd is formed when we email you to confirm your order has been dispatched.

5.4 If we cannot accept your order. We may decline an order, for example if a product is out of stock, we cannot deliver to your address, there is an obvious pricing error, we cannot verify payment, or the order appears to be for resale or to abuse a promotion. We may also limit the quantity of a product per order. If we decline an order you have paid for, we will tell you and refund the full amount you paid, including delivery, as soon as possible and within 14 days at the latest.

5.5 Changing or cancelling before dispatch. Email us as soon as possible. If your order has not been dispatched, we will change or cancel it and refund any difference. After dispatch, section 8 applies.

6.1 Prices. Prices are shown in the currency you select. Prices in pounds sterling include UK VAT. Delivery charges are shown separately at checkout before you pay.

6.2 Import duties and taxes. For deliveries outside the UK, import duties and taxes may apply. They are set by the destination country and are your responsibility. Your local customs office can tell you more. 

6.3 Currency conversion. If you pay in a currency other than pounds sterling, your bank or card provider may charge conversion or overseas fees. We do not control these.

6.4 Pricing errors. If we discover a clear pricing error before dispatch, we will contact you, and you can either pay the correct price or cancel for a full refund. If you think you have been charged the wrong price, please email info@qudosbeauty.com. We may ask for evidence, such as your order confirmation, before offering a refund or adjusting the price.

6.5 Payment. We accept the payment methods shown at checkout, including major credit and debit cards, PayPal, Shop Pay, Apple Pay and Google Pay. By giving us your payment details, you confirm you are entitled to use that payment method and authorise us to charge the amount due. Payment is taken when you place your order.

6.6 Suspected fraud. If we reasonably believe a payment is fraudulent or unlawful, we may cancel the order and reverse the transaction.

7.1 Where we deliver. We deliver to the UK and to the countries shown at checkout.

7.2 Delivery times and costs are set out in our Shipping Policy and shown at checkout before you pay. Delivery times are in working days, which exclude weekends and UK bank holidays. Unless stated a differrent date, we will deliver within 14 days of accepting your order.

7.3 Delays. If something outside our control delays your order, we will tell you as soon as possible and take steps to minimise the delay. Sometimes tracking information can be delayed or incomplete, as we use third-party courier companies.

7.4 Your delivery details. Please give us a complete and accurate delivery address, including the recipient’s name. If a parcel is delivered to the wrong place or returned to us because the address you gave was wrong or incomplete, we will help where we can, but redelivery may incur extra costs.

7.5 Risk and ownership. Products are our responsibility until they are delivered to you or someone you nominate. You own them once we have received full payment.

7.6 Lost or damaged parcels. If your parcel does not arrive or arrives damaged, please contact us as soon as possible. We will send a replacement or give you a full refund.

7.7 Gift wrapping. Gift wrapping is available as a separate service. This is a separate basket item and will appear as an option during the checkout process and will be charged as stated.  

8.1 Your right to cancel. If you are a consumer in the UK or the EU, you can cancel your contract with us within 14 days without giving a reason. The 14 days end:

8.2 How to cancel. Tell us before the 14 days end by emailing info@qudosbeauty.com with your order number, or by writing to us at the address in section 1.1. You can use the cancellation form at the end of these Terms, but you do not have to.

8.3 Hygiene exception. For health and hygiene reasons, the right to cancel does not apply to cosmetics supplied sealed once they have been unsealed after delivery. Sealed items that are still sealed can be returned as normal. Personalised items made to your specification also cannot be returned for a change of mind. None of this affects your rights if an item is faulty (section 9).

8.4 Returning items. After telling us you are cancelling, send the items back within 14 days to: Qudos Beauty Ltd, The Old Town Hall, Market Place, Oundle, Peterborough, PE8 4BA, United Kingdom. Please return them unused and in their original packaging. We recommend a tracked service and keeping your proof of postage. Unless an item is faulty or not what you ordered, you pay the cost of returning it.

8.5 Your refund. We will refund all payments you made for the cancelled items, including the standard delivery charge you paid. If you chose a more expensive delivery option, we refund only the cost of our cheapest standard delivery. We will refund you without undue delay, and within 14 days of the earlier of: the day we receive the items back, or the day you give us proof that you have sent them. If we had not yet sent the items, we refund within 14 days of you telling us you are cancelling.

8.6 Deductions. You may handle the items only as you would in a shop to check them. We may reduce your refund to reflect any loss in value caused by handling beyond that.

8.7 How we refund. We refund using the same payment method you used, unless you expressly agree otherwise. You will not be charged any fee for the refund.

8.8 Our Returns Policy. Our Returns Policy explains our returns process and any extra time we offer for returns. It gives you more, never less, than the rights in this section.

9.1 We must supply products that are as described, fit for purpose and of satisfactory quality.

9.2 If a product is faulty, damaged or not as described, please email us with your order number and a photo. You are entitled to a full refund if you tell us within 30 days of delivery. After 30 days, you are entitled to a repair or replacement, or in some cases a refund. We pay the return postage for faulty, damaged or incorrect items.

9.3 A reaction to an ingredient does not by itself mean a product is faulty. Please contact us and we will look at your situation individually.

9.4 For more on your legal rights, contact Citizens Advice (UK) or the consumer advice body in your country.

10.1 Discount codes. Unless stated otherwise: one code can be used per order; codes cannot be combined with other offers, used on gift cards, or exchanged for cash; and each code has the expiry date and conditions shown when it is issued.

10.2 Promotions. Each promotion runs for the dates and on the terms shown with it. We may end a promotion early in exceptional circumstances, but this will not affect orders already placed.

10.3 Misuse. We may cancel orders or codes used in breach of their terms, for example creating several accounts to reuse a welcome code.

10.4 Returns of discounted items are refunded at the price you actually paid. If you return part of a bundle or gift set, the refund is based on that item’s share of the price you paid for the set.

10.5 Gift cards are sent by email and can be used on our Site. They do not expire unless an expiry date is shown on the gift card. They cannot be exchanged for cash or used to buy other gift cards. Please keep your code safe; we cannot replace a code that someone else has used.

11.1 The Inner Circle is our free community. Members receive early access to launches and offers, member discounts, and invitations to events, masterclasses and product testing. Joining is optional and not needed to buy from us.

11.2 Changes to benefits. We may change the benefits or close the programme. Discount codes already issued remain valid until their expiry date.

11.3 WhatsApp community. Our WhatsApp community runs on WhatsApp, and WhatsApp’s own terms and privacy policy apply. Other members can see your name and phone number. Please be kind and respectful; we may remove anyone who posts spam, abuse or promotional content. Samples and event invitations are limited and offered at our discretion.

12.1 What you can share. You can share reviews, ratings, photos and videos of our products on our Site, on our reviews platform, or by tagging us on social media.

12.2 Reviews must be genuine. Reviews must be your honest experience of a product you have used. We publish positive and negative reviews alike. We may remove reviews that are fake, offensive, unlawful or not about the product. We never pay for reviews. 

12.3 How we may use your content. If you tag us or send us photos, videos or comments, we might re-share them on our Site or social media, crediting you where practical. You can ask us to stop using your content for marketing at any time by emailing info@qudosbeauty.com.

12.4 Your responsibility. You confirm that content you share is your own, does not break anyone else’s rights or the law, and that anyone shown in it has agreed to it being shared.

13.1 All content on our Site, including text, images, videos, logos, documents and product names, belongs to Qudos Beauty Ltd or our licensors. Qudos®, I Wand You®, Face Synergy® and I Line You® are our registered trade marks.

13.2 You may view and share our content for personal, non-commercial purposes, for example by sharing a link. You may not copy, reproduce or use it commercially without our written permission.

14.1 What we are responsible for. If we break these Terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss is foreseeable if it is obvious it will happen, or if we both knew it might happen when the contract was made. We are not responsible for loss or damage that is not foreseeable.

14.2 What we do not limit. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products, including the right to receive products that are as described, fit for purpose and of satisfactory quality; or for defective products under the Consumer Protection Act 1987.

14.3 Private use. Our products are sold for domestic and private use. If you are a consumer, we are not responsible to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

If you buy from us for business purposes:

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, strikes, carrier disruption or supplier failure. We will tell you as soon as possible and take steps to minimise the effect. If there is a significant delay, you may cancel your order and receive a full refund for products you have paid for but not received.

We use your personal information only as set out in our Privacy & Cookie Policy.

We may update these Terms from time to time, for example to reflect changes in the law or in how we run our Site. The version on our Site when you place your order applies to that order. The effective date at the top shows when these Terms were last updated. 

19.1 Complaints. If you have a complaint, email info@qudosbeauty.com with your order number. We will acknowledge it within 2 working days and aim to resolve it within 14 days.

19.2 Governing law. These Terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

19.3 Customers outside the UK. If you live in the EU or elsewhere, you also keep the protection of any mandatory consumer laws in your country of residence, and may bring proceedings there where those laws allow.

20.1 Transfer. We may transfer our rights and obligations under these Terms to another organisation, and we will tell you if we do. This will not affect your rights. You may not transfer your rights under these Terms without our written agreement.

20.2 Third parties. No one other than you and us has any rights under these Terms, except where a gift recipient is entitled to rights under our Returns Policy.

20.3 Severability. If a court finds any part of these Terms unlawful or unenforceable, the rest will continue in force.

20.4 Delays in enforcing. If we do not insist straight away that you do something you are required to do, we can still require you to do it later.

Email us at info@qudosbeauty.com to inform us of your wish to cancel your order.